Torrey Pines Apartment Service Request Guarantees

We guarantee routine apartment service requests will be completed within (2) two business days (Monday-Friday).

If We’re Late, We Compensate You

If we’re late, write us about it*, and we’ll gladly compensate you with free rent only (excluding all additional fees and charges) for each full day after we receive written notice from you until the request is resolved. 

*Note: An oral request can be made for emergency or disabled residents and a staff member will fill out the request form.

What are Routine Service Requests?

  • Water heaters
  • Interior light switches and outlets
  • Refrigerators, ranges
  • Dishwashers
  • Smoke and carbon monoxide detectors
  • Washers, dryers
  • Garbage disposals
  • HVAC unit
  • Clogged drains
  • Leaking plumbing
  • Locks

Service Request Guarantee Details

  • You must provide us your permission to enter at the time of your request and you cannot deny our access afterwards for follow-up work. 
  • Your unit must be in good condition according to the terms of your lease and you must be a resident in good standing. 
  • If you cause the damage to your apartment or abused the premises this guarantee doesn’t apply. 
  • The guarantee can’t be used if we need to contract with a 3rd party provider and or we don’t have the parts in stock. 
  • The guarantee will automatically be suspended during inclement weather too.

Interested in moving to Torrey Pines in West Covina? Check current availability and view our floor plans

Use the resident portal to make a service request or call us at 626-788-9901.

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Oct 21
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